LeadForward

Coaching is a partnership in which a trained professional helps you think more clearly, see new perspectives, and turn insight into action. Your coach won’t tell you what to do or hand you answers. Instead, they ask thoughtful questions, offer observations, and help you set goals and follow through. You bring the topics and the decisions. Your coach brings the process, structure, and support.

A mentor shares advice from their own experience. Training teaches specific skills or content. Therapy focuses on emotional healing and mental health, often looking at the past. Coaching is forward-looking and focused on action. It helps you get clear on where you are, where you want to go, and what you will do next. If a topic comes up that is better supported by another professional, your coach will let you know.

You lead it. The most successful participants come prepared, are open and honest, try new approaches between sessions, and tell their coach what is and isn’t working. The more you put in, the more you will get out.

Take 10 to 15 minutes to reflect on these questions and jot down your answers:

• What do I most want to get out of this coaching experience?
• What would success look like at the end of the program?
• What questions or concerns do I have about coaching?
• What kind of coaching style helps me do my best thinking (direct, reflective, challenging, supportive)?

Share your answers with your coach in your first session. If you want to go deep on one area or explore several broadly, say so. This helps your coach tailor every session to you.

Before each session, take a few minutes to note what you tried since your last conversation, what you learned, what got in the way, and what you most want to focus on next. Arriving with a clear topic makes each session more productive.

Depending on your program, you will select between one and three goals. We encourage you to talk with your manager before you choose so you can benefit from their perspective on where growth would have the most impact.

The available focus areas and goals are listed in your program’s onboarding survey, where you will make your selections.

Yes. As you work with your coach, your goals may become clearer, shift, or expand. That is a normal and healthy part of the process. Talk it over with your coach, and consider sharing any significant changes with your manager.

Yes. Your goals are a starting point, not a boundary. Every coaching conversation is tailored to you. If a challenge or opportunity comes up during the program, you are welcome to bring it to your coach.

Sessions usually explore your goals, what success looks like for you, what is helping or getting in the way, and the specific actions you will take next. Your coach will also help you connect what you learn in the program to your day-to-day leadership.

Every coach is part of The Lenserf Group’s network of experienced, credentialed coaches. Each coach is briefed on your program, its goals, and its focus areas, so they are prepared to support you whatever you choose to work on.

Yes. Our coaches hold credentials from recognized coaching bodies such as the International Coaching Federation (ICF). Many bring senior experience in corporate leadership, human resources, or consulting.

Read each coach’s bio to learn about their background, experience, and style. Notice who you feel drawn to. There is no wrong choice. What matters most is that you feel you can be open with this person and that their approach fits how you like to work.

It is entirely up to you. Some people value a coach who understands their work context. Others find that a coach from a different background asks fresh questions and helps them see things differently. Both can work very well.

You will be matched with your coach based on the selection you make in the onboarding survey.

Yes. You will work with the same coach for all of your sessions. This allows your coach to understand your goals, your situation, and your aspirations, and to build the trust that makes coaching effective.

Chemistry matters, and it is perfectly fine to ask for a change. Contact Dawn Becket at dawn@lenserfgroup.com. We will have a brief, confidential conversation to understand what you are looking for and recommend another coach. Your original coach will not be told the specific reasons unless you want them to be.

For this program, you will meet with your coach three times. Each session lasts 30 to 45 minutes and is held via a video platform.

We recommend meeting monthly. This gives you time to apply what you discuss and return with real experience to reflect on. All sessions should be completed by February.

Your coach will email you to introduce themselves and share how to book your sessions. Once you hear from them, please book your first session within one week.

Coaches offer a range of times, including some outside standard business hours. If a particular time works best for you, let your coach know and they will do their best to accommodate it.

Contact your coach or use their booking link. Please give at least 48 hours’ notice so your coach can offer the time to someone else. Sessions cancelled with less than 24 hours’ notice may be rescheduled at your coach’s discretion.

If you are running late, let your coach know as soon as you can. Sessions typically end at the scheduled time. Sessions missed without notice may not be rescheduled.

You will need a computer or device with a camera, microphone, and stable internet, plus a quiet, private space where you can speak freely.

Yes. What you discuss with your coach stays between you and your coach. This gives you the freedom to speak openly and honestly. Our coaches follow the ICF Code of Ethics.

As with all professional coaching, there are a few limited exceptions: if there is a risk of serious harm to you or others, if disclosure is required by law, or if there is a serious breach of company policy involving illegal activity. These situations are rare, and your coach will discuss them with you if they arise.

Your organization may receive general program information, such as whether sessions took place and overall, anonymous themes from the cohort. No one will receive the content of your conversations. You are free to share as much or as little about your coaching as you choose, and we encourage you to keep your manager informed of your progress.

Coaching will complement the group sessions, curriculum, and application labs.

Follow through on the actions you agreed to, notice what happens, and take brief notes. Real change happens between sessions, when you try new approaches in your daily work.

Your manager can be a valuable partner. Consider sharing your goals with them, asking for their observations, and checking in periodically about your progress. What you share from your coaching sessions is your choice.

Yes. The program onboarding survey serves as your pre-assessment.

You will wrap up with your 90-day plan, and we will celebrate your completion together.

For coach matching or rematching: Dawn Becket, dawn@lenserfgroup.com

For general program questions: info@lenserfgroup.com | +1-267-536-9389